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Level 5 Program
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| The Next Level of Service! |
Level 5 Program
The author, Malcolm Gladwell defines “The Tipping Point” as “the point in which momentum begins to move in your favor.”
At Level 5 Service LLC one of our goals is for the momentum of World Class Customer Service to tip in your organization's favor. To fully establish a "Service Culture" within your organization, we implement the following five areas of focus.
The Five Parts of the Level 5 Program Include:
1. Level 5 Communications
- Customized Website for your Associates and Staff:
- Web development, Hosting, Graphical Enhancements/Branding Copyright/Editing (Sample Website)
- Internal Broadcast Email Capabilities
- Store Associate Database Bi-Monthly email from Level 5 Team
2. Level 5 Community
- Monthly Sr. Staff Meetings
- Monthly Store Meetings
- Monthly Level 5 Recognition:
o Monthly Level 5 Associate of the Month
o Quarterly Level 5 Associate of the Quarter
o Monthly Level 5 Silver Star Awards
o Monthly Level 5 Gold Star Awards
3. Level 5 Committees
- 5 Committees Include: Goals, Solutions, Recognition, Engagement, and Website Committees
- Purpose: Grass roots buy in to the idea of offering World Class Customer Service
- Goal: Create opportunity for company ownership/buy-in and creative engagement of associates
4. Level 5 Courses
5. Level 5 Consultation
- Monthly Compilation and Review of Level 5 Team Leader Assessment Form.
- Semi Annual Compilation and Review of Level 5 Cultural Assessment & Customer Engagement (CE Assessment) & Review
- Level 5 Consultation based on the above Assessments and Reviews
The above five areas of focus are utilized on an ongoing basis to bring about a "Service Culture" to your organization.
To find out more about starting a Level 5 Program in your organization
Contact Us.
The Level 5 Program Overview
The PowerPoint Presentation listed below is an overview of the entire Level 5 Program listed above. It is avaliable for download in Adobe Acrobat (.pdf) Format.
If you dont have a current copy of Adobe Acrobat Reader installed on your system, click here to download a free copy.
In order to view this document, simply click on the download button and the presentation will appear in a new window. Also included is a notes version of the presentation that can be used to accompany the PowerPoint.
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